Here’s how we can do a better job for you

QCC are Australia’s leaders in 24/7 Rapid Response, offering urgent, around the clock cleaning when you need it most. Due to our strong network of local staff, equipment and vehicles, we arrive faster and are better resourced than our competitors to fix your cleaning emergency. QCC successfully attended to more than 55,000 emergency calls over the last 10 years.

Whatever time of day or night you call, you’ll speak to a real person – The 24/7 Rapid Response service provides a fully functional Helpdesk facility who will answer any questions you have and let you know exactly when help will arrive and what steps will occur during the process.

We use leading staff management technology, systems and checklists so you know which team member has worked on your site, what work was completed and when. Our staff will also report any maintenance issues they notice while on site, so you can quickly address them.

We only recruit staff with energy and enthusiasm. You’ll never see our cleaners browsing social media at work or idling around your premises. They’re passionate about doing a great job for you and are friendly, well-mannered and professional.

We conduct both regular and random Quality Assurance audits to ensure you’re happy and that our team is doing the exceptional job you expect of them. You have full access to these audits and any work done by our team members on your site.

We’ve learned and improved on the best practices in the cleaning industry. We constantly innovate and train our staff in how to serve you better via practices proven to be more efficient and effective.

We use pre-measured, eco-friendly cleaning products to prevent waste and minimize the environmental impact of cleaning at your business. At every chance, our business utlilises renewable energy, rain water and recycling to ensure we are environmentally friendly and sustainable.

With over 250m2 of training facilities, QCC’s rigorous staff training sessions ensure you enjoy the most competent and skilled cleaners in the industry. We conduct extensive situational based courses for our staff, all held within our fully equipped environments. Our cleaners are always fully prepared to handle any situation they attend.